Whether brands realize it or not, social media is an extension of customer service, and it is important to have the right team skillfully managing the accounts for unexpected online situations. Nobody likes a loud, verbal hater, but they certainly need to be addressed in a timely manner. Some haters want an answer; others simply want an audience. If left unattended, their volume and wrath escalate, offering competitors the open door to swoop in for the win, gaining positive marketing for themselves. [Read more…]
According to a study released by the American Chemical Society, how you pour that bottle of bubbly may be as important as what you’re pouring. French chemists at the Universite´de Reims found that pouring champagne or sparkling wine at an angle, so that it hits the side of the glass, is the most effective pouring technique for maintaining the taste, aroma, and those essential bubbles. –Elle Decor
The art of the proper pour is most definitely need to know information for today, of all days. I gathered a few New Years, entertaining, and champagne related quotes… they might be useful later on when the toasting begins: [Read more…]
I hope everybody had a wonderful holiday weekend, and for those of you not in the US, a lovely regular weekend. Labor Day marks the end of summer and sends us back to the routine of school or work. I recently came across this Sophia Loren quote, which seems appropriate for this seasonal shift. Have you ever noticed that Sophia Loren, with her bombshell good looks, has never been the type to [Read more…]
Famous Henry James quote- said to his nephew, Willie James, in 1902.
Howard Slatkin posted another great quote to his instagram account yesterday- “When I was young, I used to admire intelligent people; as I grow older, I admire kind people.” -unknown
Samuel Johnson reminds us that “Kindness is in our power, even when fondness is not.”